ACTIVE Reviews

They will sign you up for a trial using fine prints and start charging your card 90 dollars a year. Good luck if you want to cancel because their customer service is nonexistent.

Complete thievery and horrible customer service. Not only are the secretly trying to scam all the people who register using their service, they also take/keep more money from camp owners then they say they are. Do your accounting well. We refunded everyone when events were cancelled for COVID. Of course ACTIVE kept all registration fees and charged based on event cost not on deposits made. We gave participants the option of simply pushing their registration to next year. When we moved participants into the next year, ACTIVE re-charged already collected registration fees again. They charged each participant twice. Instead of partial refunds due to covid they doubled the amount.

Active.com is a giant scam - avoid at all costs! After registering through them for a charity 5k in 2016 I discovered they have been charging my credit card for several years for a membership they subscribed me to by default during the sign-up process. That $20 charity run ended up costing me $500 - zero resolution from the Active.com customer service (big shock).

We used active.com for a charity 5k/10k run April 23 2022. I would strongly recommend using a different platform for event registration.
Terrible customer service. AND to continue with the terrible service we still have not received our registration money, today's date is June 3 2022. I have emailed the "support team" 8 times and I receive follow-up emails that they are working on trying to get the accounting department to release the funds. I asked if we could get a refund on the percentage they take out for each registration since it is their fault we have not received payment. I got a "No we can't do that."

This is a scam. They force you to sign up when you register for an event and then start hitting your credit card for $89 for renewals. Avoid any event (e.g. LA Marathon) that partners with these scoundrels.

This is the most disorganized, poorly managed, and overpriced ticketing platform I have ever experienced in over 30 years of producing events. I should have come to trustpilot before considering this service.

It has been over 6 weeks since my event concluded and they have yet to get it together enough to send my EFT. This after charging all of my registrants, including ones that I refunded or canceled for whatever reason, $2.50 per registrant.

What an absolute nightmare it is to work with them.

I accidentally signed up for a trial membership, I only wanted to sign up for a race. As soon as I received welcome email I promptly emailed them back stating it was accidental. They responded with use the trial I rejected and asked them to cancel. They DO NOT CANCEL then charged me for annual membership fee !!! Several request to cancel and they have not refunded fees. I will not signup for another race that uses active as their facilitator !!

I've used them three times to Register athletes in the races I organized. I will never use them again. The worst communicators. We are being held up in over $10,000 in registration fees they have run out of excuses as why they haven't released OUR money for the charities we raised for...in the most vernacular terms " they suck" !
I advise you not to use this company.

I entered Liverpool rock and roll half marathon.
I has been cancelled and I have been promised a refund via email!
The refund was promised 16th December 21.
Active sent me an invoice email and my husband but that’s it!!!
I have emailed numerous times and they state to contact Liverpool rock and roll team but team are ignoring my emails!!!
Absolutely disgusting why can’t active send me my refund especially when they have sent an invoice!!!
Passing the buck!!!!
I am entitled to a full refund for myself and my husband so please contact me and discuss this!!!

I signed up for a race for 3 people and they automatically added £30 worth of insurance as it was set to default. I emailed immediately when i saw the extra charge come out of my bank and they still wouldn't refund it. It is a product I do not want or need considering the race has very flexible cancellation terms. Such a scam!